One Word to summarize this section: "Feedback"
The section of the reading I chose was the numerous portions in which Norman was talking about the 7 stages of the Action Cycle.
It's all connected
A consistent point of conversation throughout today’s reading, Norman postulates that we split up the way we interact with the world into 7 unique stages, as shown above. While these could be each examined individually (and he does in the book), I really feel like it comes down to the user planning out their actions and then evaluating how they played out in a continual feedback loop. What happens informs what you are going to do next, which is a rather fundamental revelation to have when designing anything in my professional career. I want to ensure that my users know what to do and that they are comfortable making the next move based off of how their plans turned out. That starts with good feedback from my UI’s.
Credit
Norman, D. A. (2013). The design of everyday things. MIT Press.